Text Message Policy
Effective Date: June 23, 2026
Hillview Dental Group may send text messages to patients who provide a mobile phone number and consent to receive text communications. Texts are used for appointment-related and care coordination purposes.
Types of messages
Messages may include appointment reminders, confirmations, scheduling updates, recall notices, and follow-up messages related to scheduled care. We do not use text messages to send detailed clinical information, diagnoses, treatment details, insurance information, or other sensitive Protected Health Information.
Consent is optional
You are not required to consent to text messaging as a condition of receiving dental care. If you prefer not to receive texts, let our staff know or reply STOP to a text message from us.
Message frequency and rates
Message frequency varies based on your appointment schedule. Standard message and data rates may apply depending on your mobile carrier and plan. Mobile carriers are not liable for delayed or undelivered messages.
Opt out and help
Reply STOP to opt out of future SMS communications. Reply HELP for assistance, or contact our office at 510-651-1440 or office@hillviewdentalgroup.com.
Security
SMS is not an encrypted or fully secure communication channel. For clinical questions or sensitive matters, please call our office directly instead of texting.
Messaging provider
We may deliver text messages through our dental practice management software or another messaging service provider. When a messaging provider handles patient information on our behalf, we expect appropriate privacy and security obligations, including a Business Associate Agreement when required by HIPAA. We do not sell or share your mobile phone number with unaffiliated third parties for their marketing purposes.
Contact
Hillview Dental Group
40739 Grimmer Blvd, Fremont, CA 94538
Phone: 510-651-1440
Email: office@hillviewdentalgroup.com